{"id":1573,"date":"2018-08-12T17:43:19","date_gmt":"2018-08-12T15:43:19","guid":{"rendered":"https:\/\/neo-peauapeau.com\/conditions-generales-de-ventes\/"},"modified":"2018-11-22T10:05:24","modified_gmt":"2018-11-22T09:05:24","slug":"conditions-generales-de-ventes","status":"publish","type":"page","link":"https:\/\/neo-peauapeau.com\/en\/conditions-generales-de-ventes\/","title":{"rendered":"General Terms and Conditions of Sales"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-bo4yx-41c03e52f266271b3e0bcc547553bb43 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1573'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-12ea147c9bed1704e610649717593be4\">\n#top .av-special-heading.av-jkr0egcs-12ea147c9bed1704e610649717593be4{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-12ea147c9bed1704e610649717593be4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-12ea147c9bed1704e610649717593be4 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-12ea147c9bed1704e610649717593be4 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-1  el_before_av_heading  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >General Terms and Conditions of Sales<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-eb301816dfd94f429e6dd3b77b9524fd\">\n#top .av-special-heading.av-jkr0egcs-eb301816dfd94f429e6dd3b77b9524fd{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-eb301816dfd94f429e6dd3b77b9524fd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-eb301816dfd94f429e6dd3b77b9524fd .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-eb301816dfd94f429e6dd3b77b9524fd av-special-heading-h2 blockquote modern-quote  avia-builder-el-2  el_after_av_heading  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 1 &#8211; FIELDS OF APPLICATION<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Any sale contracted electronically to our company on the site www.neo-peauapeau.com is subject to these general conditions of sale. For any additional information, the customer can contact the Customer Relations Department at this email address: contact@neo-peauapeau.com.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The site<\/span><a href=\"http:\/\/www.neo-peauapeau.com\"> <span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\"> is for consumers only. The purchase of product (s) by a professional for resale is prohibited.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-211747c49ff18518e7da36723a1827b5\">\n#top .av-special-heading.av-jkr0egcs-211747c49ff18518e7da36723a1827b5{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-211747c49ff18518e7da36723a1827b5 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-211747c49ff18518e7da36723a1827b5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-211747c49ff18518e7da36723a1827b5 av-special-heading-h2 blockquote modern-quote  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 2 &#8211; IDENTIFICATION OF THE AUTHOR OF THE OFFER<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">WEBIDEA company for NEO &#8211; skin with skin<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SIRET: 838 458 859 00017<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-e64c824b4446397691968a4151d09ce9\">\n#top .av-special-heading.av-jkr0egcs-e64c824b4446397691968a4151d09ce9{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-e64c824b4446397691968a4151d09ce9 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-e64c824b4446397691968a4151d09ce9 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-e64c824b4446397691968a4151d09ce9 av-special-heading-h2 blockquote modern-quote  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 3 &#8211; CONSUMER INFORMATION<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">In accordance with Articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the website <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, the customer receives the information provided for by Articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these general conditions of sale which he declares to have read before the validation of his order and to which he has access to from the site <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The photos of the items for sale on the website <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\"> have no contractual value and may vary slightly from the articles themselves.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-244f806ab6c56af009dc1decde7dbd6c\">\n#top .av-special-heading.av-jkr0egcs-244f806ab6c56af009dc1decde7dbd6c{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-244f806ab6c56af009dc1decde7dbd6c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-244f806ab6c56af009dc1decde7dbd6c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-244f806ab6c56af009dc1decde7dbd6c av-special-heading-h2 blockquote modern-quote  avia-builder-el-8  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 4 &#8211; PRICES AND CONDITIONS OF VALIDITY<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The prices of the products sold on the site <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\"> \u00a0are indicated by item and reference and include all taxes (TTC) excluding shipping costs. At the time of the validation of the order, the price to be paid by the customer means the all-inclusive price, ie the sum of the inclusive price of all the items which of the order, increased by the delivery costs according to the mode of delivery chosen. The telecommunication costs inherent to the access to the site remain the responsibility of the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The products on sale on the website <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\"> are available within the limits of available stocks. If one or more items ordered are no longer available, the customer will be informed by e-mail as soon as possible. The customer will then have the choice between keeping the rest of his order or canceling it in full. If the credit card of the customer has been debited, the refund of the amount concerned will be made by credit to the bank account corresponding to the credit card used for payment, within no more than 30 days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The sale prices are valid on a selection of items posted on the e-shop, while supplies last.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-072d1f20a3a267ebe13e9e6d934bdc21\">\n#top .av-special-heading.av-jkr0egcs-072d1f20a3a267ebe13e9e6d934bdc21{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-072d1f20a3a267ebe13e9e6d934bdc21 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-072d1f20a3a267ebe13e9e6d934bdc21 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-072d1f20a3a267ebe13e9e6d934bdc21 av-special-heading-h2 blockquote modern-quote  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 5 &#8211; STEPS OF THE CONCLUSION OF THE SALE<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">1- Type the address <\/span><a href=\"https:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2- Add the items to your cart.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3- Fill out the order form.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4- Check the elements of your order, identify and correct any mistakes made during the entry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5- Confirm the order, the total price and the all-inclusive price, by clicking on &#8220;Payment&#8221;, which implies the acceptance of the General Conditions of Sale of NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6- Follow the instructions to settle your order NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\">. Your bank account is charged the all inclusive price including the total price of items shipped and shipping costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">7- You receive an electronic acknowledgment of receipt confirming your order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">8- You receive your parcel at the delivery address that you indicated during your order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the establishment of the account opening form, the communication of his personal data, his credit card number and related confidential data and the validation of order, the customer is obliged to respect the present contractual conditions in application of article 1316-1 of the civil code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NEO <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> may refuse to honor any order that would be abnormal or abusive.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-9eddc9ff123e86a07cc30c56c98ea72c\">\n#top .av-special-heading.av-jkr0egcs-9eddc9ff123e86a07cc30c56c98ea72c{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-9eddc9ff123e86a07cc30c56c98ea72c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-9eddc9ff123e86a07cc30c56c98ea72c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-9eddc9ff123e86a07cc30c56c98ea72c av-special-heading-h2 blockquote modern-quote  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 6 &#8211; SECURE PAYMENT<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The payment of products is done by credit card (Eurocard, Visa, Carte Bleue, Mastercard) or Paypal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Concerning a payment by credit card, Paypal is alone, through its secured space, to have knowledge of the banking information of the customer. This information does not transit in any way on the site www.neo-peauapeau.com.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Paypal allows you to pay online without disclosing your financial information during the transaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In accordance with Article L 132-2 of the Monetary and Financial Code, the commitment to pay,given by means of a payment card is irrevocable. By communicating his credit card number and the above information, the customer authorizes NEO &#8211; Skin to skin \u00a0to debit his credit card the total amount of all taxes included with his order (shipping costs included).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this purpose the customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card to be debited is his own and then communicates in a secure environment on the site of our payment partner Paypal, the sixteen digit number and the expiry date, appearing on the front of his credit card, as well as, where applicable, the numbers of the visual cryptogram on the back of his credit card.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To provide additional security to online payment by credit card, this payment will benefit from the 3D secure program.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This program aims to fight against fraud by asking the user who wants to make a payment on the Internet to identify themselves at the time of payment by credit card on the site of the e-tailer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the transaction, the bank card holder is directed to a page of his bank and enters a data that it can check.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This security is materialized by the presence of the logos &#8220;Verified by VISA&#8221; or &#8220;MasterCard SecureCode&#8221;.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-8f916b29ebf3fd247a11dd22bc729685\">\n#top .av-special-heading.av-jkr0egcs-8f916b29ebf3fd247a11dd22bc729685{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-8f916b29ebf3fd247a11dd22bc729685 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-8f916b29ebf3fd247a11dd22bc729685 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-8f916b29ebf3fd247a11dd22bc729685 av-special-heading-h2 blockquote modern-quote  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 7 &#8211; SHIPPING AND DELIVERY<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Orders placed on <\/span><a href=\"http:\/\/www.neo-peauapeau.com\/\"><span style=\"font-weight: 400;\">www.neo-peauapeau.com<\/span><\/a><span style=\"font-weight: 400;\"> are prepared in 48h to 72h.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the order is being delivered, the customer receives an e-mail indicating the tracking number Colissimo or TNT.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin skin<\/span><\/i><span style=\"font-weight: 400;\"> can not be held responsible for losses, delivery delays due to errors or disruptions attributable to La Poste.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In case of error of formulation of the delivery address by the customer, NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> will not be held responsible for delays or non-delivery of products ordered. In this case, the costs incurred for the return of the products will be charged to the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any order delivered outside France may be subject to taxes and customs duties that will be imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of a product are the responsibility of the customer and are his responsibility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each delivery is deemed made from the provision of the product to the customer by the carrier, materialized by the delivery tracking mentioned on the website of La Poste.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If 5 working days after the dispatch of the parcel, the customer has no news of his order, he must get closer to the post office closest to the place of delivery. If neither the post office nor the delivery tracking system proposed on the websites of Colissimo and mentioned above have any trace of this package, the customer must then contact NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> through its Customer Relations Department, which will then open an inquiry with the Swiss Post services. La Poste&#8217;s final response deadlines vary from one to three weeks from the time the file is taken into account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> Wars, \u00a0riots, fires, \u00a0floods, strikes, accidents, the impossibility to be supplied \u2026 are considered as a case of force majeure releasing NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">Skin skin<\/span><\/i><span style=\"font-weight: 400;\"> of its obligation to deliver<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any assumption, the delivery of our products in time can intervene only if our buyers are up to date of their obligations towards us.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is up to the customer to check the shipments on arrival and to make all reservations and claims that would appear justified, or even refuse the package, if it is likely to have been opened or if it bears clear traces of deterioration. The said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, excluding holidays, following the delivery of the products, a copy will be sent immediately to NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\">. Failure to file a complaint within the said time limit will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The customer must ensure that the items delivered to him correspond to his order. In the event that the delivered items do not conform in kind or quality as to the specifications indicated in the delivery, the customer must inform by email the Customer Relations Department of NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> note: contact @ neo-skinapeau .com and return the items to the address and under the conditions provided in Article 8.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-101bd0160cc981ae4ac77e1b03af30a7\">\n#top .av-special-heading.av-jkr0egcs-101bd0160cc981ae4ac77e1b03af30a7{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-101bd0160cc981ae4ac77e1b03af30a7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-101bd0160cc981ae4ac77e1b03af30a7 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-101bd0160cc981ae4ac77e1b03af30a7 av-special-heading-h2 blockquote modern-quote  avia-builder-el-16  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 8 &#8211; RETURN POLICY<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">In accordance with articles L 221-18 and following of the Consumer Code, the customer has a reflection period of fourteen days from delivery to reverse its decision and return the ordered item without having to justify or to pay penalties. Within this legal period of 14 days, one-way delivery charges will be refunded if the customer returns the order in its entirety. In the case where the customer only returns part of the order, the delivery costs will remain at his expense.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The return costs are the responsibility of the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In all cases, the items must be returned in their original packaging, complete, labeled, new, unworn, unwashed and accompanied by the delivery note to the following address contact@neo-peauapeau.com.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Items returned that do not meet the conditions listed above (return in their original packaging, complete, labeled, new, unworn, unwashed above) or that are damaged, deteriorated or soiled by the customer will not be refunded.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The risks of return are always the responsibility of the customer. The customer is strongly encouraged to return the package by any means that provides proof of its shipment and giving it a certain date (recommended with acknowledgment of receipt, colissimo followed, etc.). If not, NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> will not be able to treat your return.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the goods received, controlled and accepted by our services, NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to<\/span><\/i> <i><span style=\"font-weight: 400;\">skin will<\/span><\/i><span style=\"font-weight: 400;\"> reimburse the customer for the price of returned products no later than fourteen (14) days from reception of these products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For any other information, complaint or question relating to the mail order conditions put in place by NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> customers should contact the Customer Relations Department by email to the following address: contact@neo-peauapeau.com, mentioning in both cases the reference and the date of the order.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-1c2d5f094133c97d89755ff49449452e\">\n#top .av-special-heading.av-jkr0egcs-1c2d5f094133c97d89755ff49449452e{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-1c2d5f094133c97d89755ff49449452e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-1c2d5f094133c97d89755ff49449452e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-1c2d5f094133c97d89755ff49449452e av-special-heading-h2 blockquote modern-quote  avia-builder-el-18  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 9 &#8211; GUARANTEE AND RESPONSIBILITY<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Notwithstanding the specific guarantee conditions given to the customer with the article delivered, the articles marketed on the website www.neo-peauapeau.com are subject to the guarantee conditions determined by law.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The responsibility of NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> can not be engaged:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; in case of breach of contractual obligations due to a fortuitous event or a case of force majeure;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; in case of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles ordered.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-2dee565b1d6c4d4ccd9a83291df7907b\">\n#top .av-special-heading.av-jkr0egcs-2dee565b1d6c4d4ccd9a83291df7907b{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-2dee565b1d6c4d4ccd9a83291df7907b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-2dee565b1d6c4d4ccd9a83291df7907b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-2dee565b1d6c4d4ccd9a83291df7907b av-special-heading-h2 blockquote modern-quote  avia-builder-el-20  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 10 &#8211; INTELLECTUAL PROPERTY RIGHTS<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The brand &#8220;NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> &#8220;, the illustrations, the logos and slogans, the designs and models appearing on the site are and will remain the exclusive property of NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\">. Any total or partial reproduction, without prior express agreement of NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\">, is strictly prohibited pursuant to Articles L 335-2 and L 335-3 of the Code of Intellectual Property and constitutes an infringement and an offense.<\/span><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkr0egcs-cc7c7699205ca0298e87ee521ff4aaef\">\n#top .av-special-heading.av-jkr0egcs-cc7c7699205ca0298e87ee521ff4aaef{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkr0egcs-cc7c7699205ca0298e87ee521ff4aaef .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkr0egcs-cc7c7699205ca0298e87ee521ff4aaef .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkr0egcs-cc7c7699205ca0298e87ee521ff4aaef av-special-heading-h2 blockquote modern-quote  avia-builder-el-22  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >ARTICLE 11 &#8211; APPLICABLE LAW<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkr0gj92-68b1e61e5583d561eace307cf0c1a13d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">These general conditions of sale and the commercial relationship between NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin to skin<\/span><\/i><span style=\"font-weight: 400;\"> and the customer are governed by French law. Any dispute relating to the business relationship between NEO &#8211; <\/span><i><span style=\"font-weight: 400;\">skin<\/span><\/i> <i><span style=\"font-weight: 400;\">skin<\/span><\/i><span style=\"font-weight: 400;\"> and the client will be subject to the jurisdiction of the French courts.<\/span><\/p>\n<\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1573","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions of Sales - N\u00c9O peau \u00e0 peau, loving care for your baby<\/title>\n<meta name=\"description\" content=\"N\u00e9o peau \u00e0 peau s&#039;engage \u00e0 vous offrir les meilleures conditions g\u00e9nrales de ventes possibles afin de partager avec vous les bienfaits du peau \u00e0 peau.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/neo-peauapeau.com\/en\/conditions-generales-de-ventes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions of Sales - 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