{"id":1568,"date":"2018-08-09T18:33:20","date_gmt":"2018-08-09T16:33:20","guid":{"rendered":"https:\/\/neo-peauapeau.com\/livraisons-retours\/"},"modified":"2018-11-22T10:06:34","modified_gmt":"2018-11-22T09:06:34","slug":"livraisons-retours","status":"publish","type":"page","link":"https:\/\/neo-peauapeau.com\/en\/livraisons-retours\/","title":{"rendered":"Delivery and return"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-86qzz-faaea711f77d33449a42b50289c91774 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1568'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkqx3tgx-a3dfb0a70149fa2cd89372f9e9dad896\">\n#top .av-special-heading.av-jkqx3tgx-a3dfb0a70149fa2cd89372f9e9dad896{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-jkqx3tgx-a3dfb0a70149fa2cd89372f9e9dad896 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jkqx3tgx-a3dfb0a70149fa2cd89372f9e9dad896 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jkqx3tgx-a3dfb0a70149fa2cd89372f9e9dad896 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-1  el_before_av_heading  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >DELIVERY <span class='special_amp'>&amp;<\/span> RETURN<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fd68n-bf395bfc81c6b92e797289f932f68b38\">\n#top .av-special-heading.av-fd68n-bf395bfc81c6b92e797289f932f68b38{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-fd68n-bf395bfc81c6b92e797289f932f68b38 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-fd68n-bf395bfc81c6b92e797289f932f68b38 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-fd68n-bf395bfc81c6b92e797289f932f68b38 av-special-heading-h2 blockquote modern-quote  avia-builder-el-2  el_after_av_heading  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Delivery<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkms794z-cdd47faa89cace9a6c282f69c89cb280 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>TO FRANCE<\/h3>\n<p>Your orders <strong>are prepared and sent under 48h, working days.<\/strong><\/p>\n<p><strong>Via Lettre suivie<\/strong>, the Neo Newborn baby wrap ( pack duo or single item) should arrive within 3 to 5 working days (once the package is sent). This delivery method is free throughout<strong>\u00a0France<\/strong>. For<strong> Europe<\/strong>, there is an additional cost of\u00a0<strong>\u20ac<\/strong> <strong>6.50.<\/strong><\/p>\n<p><strong>Via Colissimo<\/strong>, our baby wrap, our Neo Pack (newborn wrap + baby wrap) are delivered within <strong>2 to 3 working days in France<\/strong> (once the package is sent). The colissimos request a signature. This delivery method is <strong>free in France<\/strong>. For <strong>Europe<\/strong>, additional cost of <strong>\u20ac 8.00<\/strong><\/p>\n<h3>International<\/h3>\n<p><strong>International<\/strong> orders take more time because of customs procedures ( 3 to 5 working days with Colissimo International). All orders purchased on Neo skin to skin website and delivered outside of France may be liable to additional taxes and custom duty, which will be enforced when the package reaches its destination. These custom duties and eventual taxes linked to the delivery of a product are at the expense of the client and are his responsability.<\/p>\n<p>When your order is being sent , you will receive an email with a tracking number.<\/p>\n<p>When your package is being sent, you will receive an email with your follow-up number.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9mifb-91f5aefb6bedc5cb2bbefb9c2dd4175a\">\n#top .av-special-heading.av-9mifb-91f5aefb6bedc5cb2bbefb9c2dd4175a{\npadding-bottom:50px;\n}\nbody .av-special-heading.av-9mifb-91f5aefb6bedc5cb2bbefb9c2dd4175a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-9mifb-91f5aefb6bedc5cb2bbefb9c2dd4175a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-9mifb-91f5aefb6bedc5cb2bbefb9c2dd4175a av-special-heading-h2 blockquote modern-quote  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >RETURNS<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-jkms794z-cdd47faa89cace9a6c282f69c89cb280 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>You have 15 days after receiving your order to return it and get a refund for your purchase if it does not suit you.<\/p>\n<p>The procedure for your return can be done by contacting Skin to skin NEO customer service by &#8220;contact us&#8221; form or by email. You will then receive an email of authorisation for return, you can then return your products, in their original wrapping, in perfect condition. No item will be refunbd if it has been washed or if it is not in its original wrapping.<\/p>\n<p><strong>Return fees are not the responsability of Neo skin to skin.<\/strong><\/p>\n<p>Return time: your package will be dealt with within 10 working days after our logistic department receive your plea. The refund will be made on your credit card directly ( or your Paypal account). you will be notified via email.<\/p>\n<p>If you wish to exchange the product, you may contact us here:\u00a0\u00a0<a href=\"mailto:contact@neo-peauapeau.com\" target=\"_blank\" rel=\"noopener\">contact@neo-peauapeau.com<\/a>.<\/p>\n<\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1568","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Loving care for your baby<\/title>\n<meta name=\"description\" content=\"Find all our delivery and return terms for skin to skin NEO products. 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